customer service

How can we help?

Please find some of the most frequent questions our customers have asked.


What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! If you need to change or cancel your order, please contact us immediately at Once our warehouse has processed your order, we will be unable to make any changes unfortunately.

I received a package, but it wasn’t my order. What do I do?

We’re so sorry for the mix up with your order! Please email our Customer Care team at with your order number and pictures of the products you did receive. 

Please note that all order issues must be reported within 14 days of delivery.

Returns & Exchanges

What is the return policy?

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How do I return or exchange an item?

To start a return, you can fill out this form, print it and put it inside favorite people’s packaging with the item you want to return. The item must be in perfect and non-used conditions, with the handtag, and in its original box. The shipment cost of return is supported by the client.

You also need to send us an email to with the indication that you want to return or exchange an item so we can share with you the returning address and hold the item you want to change it for.

As soon as we receive the items and confirm that they are in perfect conditions we will either ship the new ones (with no added cost) or we will issue a refund.

Refunds will be made in the same way the payment was done.


How can I get a refund?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping & Payment

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

What shipping options and costs do you have?

We use both DHL as our international courier as well as Batch, a local courier partner. You will be asked to select one of these delivery methods during the checkout.

The prices vary depending on your market and will be automatically calculated and presented to you during the checkout.

My package says delivered, but I didn’t receive it. What do I do?

Sometimes couriers' tracking information may be incorrect, and packages are marked as delivered before they actually arrive – oops!

Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!

If you do not receive your order in a couple days, please email our Customer Care team at with your order number and tracking information so that we may assist you further :)

Will I have to pay international taxes & duties?

Final price is inclusive of tax and duties, however not all currencies have tax and duties included. We cannot control and are not responsible for any duties or taxes applied to your package. You will be responsible for paying additional charges for customs clearance.

Customs policies vary widely from country to country; please contact your local customs office for further information.

What payment methods do you accept?

We accept AMEX, Google Pay, Apple Pay, Mastercard, Visa, Paypal, Multibanco and MBWAY.

Consumer information

Current Promotions

Sale is up to -50% off on the fall-winter 2022 collection.

Campaign valid online at from February 10, 2023 to March 31, 2022. This promotion cannot be combined with other promotions in force and is subject to existing stock.

Favorite People reserves the right to cancel the offer/promotion, without resulting in any duty of compensation or liability.

Complaint book

Access the complaints book here.

Terms of Service

The Seller who operates through the website is Dear Buttons, Lda, Tax ID n.º 516863576, located in Comporta Retreat, Alameda das praias, Lote C A 17 7570-779 Carvalhal — Portugal, hereinafter referred to as Favorite People. Favorite People has products for sale in the website, and the "e-commerce" services are available exclusively to end-users, "Consumers".


The Intellectual Property rights regarding the Favorite People website, including its content and information, belong to Favorite People .All the intellectual property rights on text, images, sound, software and other website content belong to Favorite People. Users can search the Favorite People website and reproduce excerpts by printing, downloading either to a disc or by distributing to third parties, but never for commercial purposes.The website contents can only be used for personal purposes. No part of the website can be used or distributed for commercial purposes, and, in the same way, it cannot be Favorite People defied or used in any essay or publication, regardless of format, and particularly be transferred to other website(s). By allowing access to its website, Favorite People is not granting its users any rights or license.


The user is responsible for using this website in compliance with that laid down by the law, refraining from any unlawful or immoral activity, or any activity that goes against the best practices or rights of third parties.


The prices provided by Favorite People include the tax applicable by law (VAT). Any changes to the said tax will reflect immediately on the prices practiced by the brand. Nevertheless, Favorite People reserves the right to change its prices at any given time, and items may be available for limited periods of time established by the brand.The user is responsible for any shipping costs, unless otherwise established by the brand. Considering that Favorite People is responsible for a wide range of articles, keep in mind that labelling is not error-free. In cases where errors are detected during the order treatment process, the buyer is free to reconfirm his order at the correct price or cancel such order.


The purchasing process with Favorite People is very simple. Users only need to add items to the cart and complete the checkout process.


Shoppers can choose which payment method they prefer from the following options: Visa or Mastercard Credit Cards, Paypal, MBWay or Multibanco.

The payment process is made in a secure way through our partner Paypal, Stripe or EuPago.


Favorite People will clarify your queries and/or respond to any requests for information sent to the following e-mail:


Favorite People is not liable for any viruses or other similar elements to its website, present in electronic documents and/or files stored on your computer.


The aforementioned conditions are governed by the Portuguese law. Any dispute arising in relation to Favorite People shall be resolved by the Portuguese law and courts of law, whereby any other law or courts are expressly waived.


Promotions of up to 50% on Autumn-Winter 22 collection. Campaign valid online at until March 31 2023. This promotion cannot be combined with other promotions in force and is subject to existing stock, Favorite People reserving the right to cancel the offer/promotion, without incurring any duty of compensation or liability.

Privacy Policy

We are committed to ensuring that our data protection is in place, which is why security and transparency always come first with Favorite People. Favorite People has its privacy policy under the New General Data Protection Regulation.

Any data given is used so thatFavorite Peoplecan provide a better and more customized service, from recommendations that are ideal for the clients to exclusive offers. 

This data is processed under the law and with complete trust and security. 

If you have any questions about this privacy statement or how and why we process personal data, please contact us at:

get in touch

Do you have questions about your order, or general enquiry?